A fire loss is very complex because of the unique behavior of smoke. It is important to have trained technicians at the loss location. SERVPRO franchisees know their smoke!
The first step at a fire scene is to calm the fears of those affected. Next, SERVPRO tests the smoke to see which of the following types of fire took place.
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Wet Smoke - Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
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Dry Smoke - Fast burning at high temperatures.
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Protein - Virtually invisible, discolors paints and varnishes. Extreme pungent odor.
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Fuel Oil Soot - Furnace puff backs cause fuel oil soot.
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Other Types - Tear gas, fingerprint powder, and fire extinguisher residue are other types.
Pretesting also allows the SERVPRO Professional to focus on saving precious items for you, and that is what really matters!